Improving health intelligence in ChatGPT

We live in a very complex healthcare
system.
This is a technology that can hugely
[music] enhance the way we live.
And there's so much promise if we can
get this right.
>> [music]
>> We all went into medicine because we
want to take care of people.
>> As a 13-year-old, I saw my dad change in
ways that I never expected. That really
lit the fire in me to be a physician.
>> My grandfather [music] and my uncle were
both diagnosed with schizophrenia. It
made me choose [music] psychiatry as my
specialty.
>> I decided to be a pediatrician to show
some compassion. My current contribution
[music]
to the AI team is a continuation of that
desire.
>> [music]
[music]
>> I've been a pediatrician for 16 years. I
lead a team of hundreds of physicians,
and we evaluate
>> OpenAI's [music] models for health,
ensuring that this is helpful and safe.
>> Our doctors contribute real-world
medicine into [music] the ChatGPT health
model.
>> We're all practicing physicians. We are
literally seeing patients every single
day. That's what makes this group so
[music]
unique.
>> A lot of what we do is evaluate example
conversations. [music]
>> We look at the accuracy of a response.
We also evaluate the impact that a
response is going to have on [music] a
person.
>> How you say something often matters as
much as what you say.
>> It used to be so much easier to find
things [music] you would want to change
about a response, and it's just cool to
see the work that we're doing in real
time.
>> It has improved a lot, and I can feel
really proud of this team for being a
big part of why [music] users can trust
the information that they're getting.
>> My hope for future is not [music] just
what AI or ChatGPT can do, is the
accessibility of [music] it to everyone
in the world.
>> I am a hematologist and a transfusion
medicine specialist. It's a super
specialty. What AI promises [music] for
me is to democratize that knowledge, to
take it to places where I can't go, but
maybe an AI [music] model can.
>> Just reducing the barrier to information
around health topics is
immense.
>> We all took an oath to do right by our
patients. That's what [music] I think
the whole point of this is is to really
empower people with their health.
>> Definitely.
>> And as a doctor, I'm not afraid of that.
I want [music] more of that.
>> I love seeing patients in my clinic. I
can see about 15 of them a day. Through
this work, I can [music] impact millions
of lives, and that feels really
important to me.
>> [music]