In the AI world, I think it's all about
speed and it's all about quality.
Number one, are we focused enough on the
problem or opportunity we're trying to
solve? [music] I've seen when you try to
go too broad, you don't change workflows
and you don't change the nature of work.
Second, do we have the right team trying
to solve the problem? Because the team
is [music] absolutely key. And the third
thing I do on Mondays usually is I call
three customers. We do net promoter
score surveys every week. I take three
random [music] ones from our smallest to
biggest customers. I reach out, call
them. A lot of times I just get
voicemail [music] and see how they're
doing.
Always first thing, see how the kids are
doing. Second thing is [music] we are
reinventing ourselves as an AI-first
company. And I look every morning in
customer and employee service.
>> [music]
>> How are we doing with our customers on
two metrics? How are we doing with
automated resolutions? How are we
solving their customers' issues? And
second, how are they doing on customer
satisfaction?
I think every CEO should be testing with
their board, are they going fast [music]
enough? Are we going fast enough with
Codex? Are we going fast enough in our
software engineering [music]
transformation to make sure that we're
AI-first in everything we do. My advice
to other enterprise [music] leaders is
embrace the change. Really think about
how you're going to upskill your people,
change your processes, and use AI to
really solve your customers' problems.